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Evaluation of Performances of Intermodal Import-Export Freight Transport System in Ethiopia

Amentae, Tadesse Kenea and Gebresenbet, Girma (2015). Evaluation of Performances of Intermodal Import-Export Freight Transport System in Ethiopia. Journal of Service Science and Management. 8:1, 57-70
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Abstract

Freight transport system that minimizes costs, increase conveniences, and environmentally safe has become the agenda worldwide since long before. This study was made with the main objective of assessing intermodal termed as “multimodal” freight transport service in Ethiopia. Data was collected by using structured questionnaire from randomly selected customers and multimodal freight transport section employees of Ethiopian Shipping and Logistics Service Enterprise. The study was made in two stages using customers: first, they were asked to evaluate their satisfaction with the multimodal freight transport system; second, to evaluate their comparative satisfaction with the segmented/“uni-modal” freight transport system against five major freight transport performance indicators. Customers were also asked to identify and rank top ten problems of freight transport logistics in Ethiopia. Data were analyzed using SPSS and excel sheets with descriptive statistics and the results were depicted using charts and tables. The study indicated that majority of customers were either dissatisfied or very dissatisfied with many of the performance indicators. The employees evaluated their organization as well performing relatively on more performance indicators. Both customers and employees evaluated the documentation performances as satisfying but cost and convenience as dissatisfying performances. Customers identified repetitive custom checking and waste of time in custom inspections process as the most severe problem in freight transport logistics in Ethiopia. The implementation of intermodal freight transport system to bring better change in import-export freight transport logistics of Ethiopia was in bitter challenge for customers due to a number of problems, except documentation performance that showed betterment.

Authors/Creators:Amentae, Tadesse Kenea and Gebresenbet, Girma
Title:Evaluation of Performances of Intermodal Import-Export Freight Transport System in Ethiopia
Series/Journal:Journal of Service Science and Management (1940-9907)
Year of publishing :2015
Volume:8
Number:1
Page range:57-70
Number of Pages:14
Publisher:Scientific Research Publishing
ISSN:1940-9907
Language:English
Publication Type:Journal article
Refereed:Yes
Article category:Scientific peer reviewed
Version:Published version
Full Text Status:Public
Subjects:(A) Swedish standard research categories 2011 > 2 Engineering and Technology > 201 Civil Engineering > Transport Systems and Logistics
(A) Swedish standard research categories 2011 > 5 Social Sciences > 502 Economics and Business > Business Administration
(A) Swedish standard research categories 2011 > 5 Social Sciences > 509 Other Social Sciences > Social Sciences Interdisciplinary (Peace and Conflict Research and Studies on Sustainable Society)
Keywords:Freight Transport, Performance, Multi-Modal, Uni-Modal, Customers’ Satisfaction, Employees’ Evaluation, Ethiopia
URN:NBN:urn:nbn:se:slu:epsilon-e-3221
Permanent URL:
http://urn.kb.se/resolve?urn=urn:nbn:se:slu:epsilon-e-3221
Additional ID:
Type of IDID
DOI10.4236/jssm.2015.81007
ID Code:12474
Faculty:NJ - Fakulteten för naturresurser och jordbruksvetenskap
Department:(NL, NJ) > Dept. of Energy and Technology
Deposited By: SLUpub Connector
Deposited On:18 Feb 2016 08:03
Metadata Last Modified:27 Feb 2016 16:47

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