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Small Animal Veterinarians' Communication With Dog Owners From a Motivational Interviewing Perspective

Brunius Enlund, Karolina and Jennolf, Ebba and Pettersson, Ann (2021). Small Animal Veterinarians' Communication With Dog Owners From a Motivational Interviewing Perspective. Frontiers in Veterinary Science. 8 , 772589
[Research article]

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Abstract

Veterinary communication skills are fundamentally important in animal practice. Despite client-centered communication being recommended as the optimal medical communication style, a paternalistic approach is still common in veterinary medical encounters with pet owners. Motivational interviewing (MI) is a client-centered, evidence-based counseling method aiming to strengthen a person's motivation and commitment to behavior changes. In this exploratory study, the aim was to investigate Swedish small animal veterinarians' use of client centered communication with dog owners regarding dental home care in dogs. This was achieved by analyzing the use of MI-techniques among veterinarians without previous training or knowledge of the method. Individual telephone calls, reflecting a veterinary clinical scenario, between small animal veterinarians (n = 8) and a trained professional actor playing a dog owner were recorded and coded according to an MI coding protocol (MITI 4.2.1). In the present study, the degree of spontaneously used MI was low. From an MI-communication perspective, with a simulated dog owner, the veterinarians predominantly relied on asking questions, giving information, and persuasive talk. The veterinarians dominated the conversations and made minimal attempts to involve the dog owner resulting in a power imbalance between veterinarian and client. As the degree of spontaneously used MI was found to be low, MI-training may be required in order to apply the method in professional counseling. The veterinarians' communication pattern suggested a paternalistic communication style, when attempting to motivate a client to brush his or her dog's teeth. We suggest that Motivational Interviewing (MI) has a potential to improve veterinary communication and adherence to medical recommendations if introduced and implemented in veterinary practice.

Authors/Creators:Brunius Enlund, Karolina and Jennolf, Ebba and Pettersson, Ann
Title:Small Animal Veterinarians' Communication With Dog Owners From a Motivational Interviewing Perspective
Series Name/Journal:Frontiers in Veterinary Science
Year of publishing :2021
Volume:8
Article number:772589
Number of Pages:7
Publisher:FRONTIERS MEDIA SA
ISSN:2297-1769
Language:English
Publication Type:Research article
Article category:Scientific peer reviewed
Version:Published version
Copyright:Creative Commons: Attribution 4.0
Full Text Status:Public
Subjects:(A) Swedish standard research categories 2011 > 4 Agricultural Sciences > 403 Veterinary Science > Clinical Science
Keywords:veterinary communication, veterinary dentistry, dental health, dental home care, dog, MI
URN:NBN:urn:nbn:se:slu:epsilon-p-115159
Permanent URL:
http://urn.kb.se/resolve?urn=urn:nbn:se:slu:epsilon-p-115159
Additional ID:
Type of IDID
DOI10.3389/fvets.2021.772589
Web of Science (WoS)000728941000001
ID Code:26681
Faculty:VH - Faculty of Veterinary Medicine and Animal Science
Department:(VH) > Dept. of Clinical Sciences
Deposited By: SLUpub Connector
Deposited On:11 Jan 2022 10:25
Metadata Last Modified:11 Jan 2022 10:31

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